Technology and changing attitudes to the workplace are driving a transformation of commercial real estate. FM is coming of age, as it seeks to blend empathy, strategic thinking, commercial expertise and an eye for innovation. Tenant work-life harmony is becoming a key focus for building owners and space is being seen as an experience, rather than as a commodity. Passive and siloed data is being analyzed for actionable insights in real-time. Digital technology is emerging as a key tool to manage buildings. The stage is set for unified, enterprise-level management of buildings to emerge as the next big thing in commercial real estate.