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The Two Big Reasons That Digital Transformations Fail – Harvard Business Review

Results from a study of 1,350 companies.

Plenty of cash is flowing into digital initiatives at large, industrial companies. In fact, the executives we surveyed recently at 1,350 of these businesses globally reported investments in digital reinvention totaling more than $100 billion between 2016 and 2018.

The problem is that the expected results often fail to materialize. Most of the leaders we surveyed (companies representing 17 countries and 13 industries) reported poor returns on their digital investments. The primary reason: unsuccessful efforts to scale digital innovations beyond early pilot work.

Digitalization is all about interoperability. Between managers, employees, old and new processes, innovation and optimization, and tech. Going from vertical silos (organizations, departments, business as usual) to horizontal co-operation.